Refund policy
Customer service is a top priority here at Marketplace Vape and we want you to feel great about your shopping experience. All returns and exchanges will be handled on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us.
Before issuing a refund / exchange please review the list of guidelines that we go by when determining a refund or exchange.
- All returns must be within 30 days of received by date as indicated by your tracking information.
- You may return unopened, unused, undamaged, or defective items. We won't refund any item that is non-defective if it has been opened and used.
NON RETURNABLE ITEMS
For safety and sanitary purposes the following are non-returnable items: e-liquids, open cartridges, replacement coils, drip tips, replacement glasses, atomizers / tanks, and rechargeable batteries.
Please note that unless you received wrong item(s), return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost.
With the exception of either a defective item or in the case a wrong item - all returns are subject to a $10.00 restocking fee.
CONCERNING DEFECTIVE ITEMS
Our policy covers any manufacture defective items, dead on arrival items and items that do not appear as listed on the website.
Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
The following are examples NOT included in the warranty but are not limited to:
• Devices that have been dropped.
• Devices that have been crushed.
• Devices that have suffered damage from e-liquid leaking into the unit.
• Devices that have been exposed to water.
• Bent devices/atomizers.
• Damage to products due to user negligence.
PROCEDURE FOR RETURNING ITEMS
In order to process your return in quick manner please follow the steps below.
Contact us at marketplacevape@gmail.com and put "RETURN REQUESTED" in the subject line.
• On the email briefly describe the item your returning and the reason your returning your item.
• Be sure to include your name as used when you placed the order.
We will quickly respond back to your email with further instructions.
WHERE TO SEND RETURNED ITEMS
Please contact us first via email and wait for a response before sending returns.
Mail your online returns to the following address: We recommend using a carrier service that provides tracking.
Marketplace Vape
C/O Returns
1074 West South Jordan Parkway
South Jordan, Utah 84095
RETURNS / REFUNDS PROCESS
Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase.
Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
Please allow 10 days from the return shipped date for your refund or reshipment to be processed.
CONTACT INFORMATION
Phone Support: 385-800-8273
This return policy was last updated on August 18th, 2020 and is subject to change at any time.